Thanks For Nothing, Ticketmaster

Ticketmaster holds on the fees when refunding Orioles fansBuying tickets online to a sporting event is like booking a flight with AirTran. You look at the price and say ‘hey, that’s not so bad,’ then you click through 10 more screens that nickel and dime you with stupid fees until you’ve added an extra 10 percent on your purchase.

When Baltimore Orioles playoff tickets became available, I jumped all over them on Ticketmaster.com. I purchased tickets to the Wild Card game and all three divisional playoff games. Then later in the week, I bought tickets to game 163 and the ALCS. I didn’t want to miss out on any postseason play.

The Wild Card game ended up being played in Texas, game 163 never happened, the Orioles only hosted two divisional playoff games and of course they Yankees and Tigers are in the ALCS. That should have meant that a lot of money was refunded to me from Ticketmaster.

Like a lot of Orioles fans, I’m frustrated that the ticket broker decided it was okay to hold on to the “order charge” money and not give me back a full refund. Is there really an order charge if there’s no game? So they keep my six bucks and in return I get nothing?

Fans have voiced their concerns with the Baltimore Sun and Childs Walker says that the Orioles are not responsible for the charge or the refund policy. That’s pretty standard, they aren’t the ones selling the tickets. It’s Ticketmaster’s fault.

I would say that next time I would buy playoff tickets somewhere else, but there’s no place else to go. They took all of my money for games that were never played, then only gave some of it back.

Seems ethical.

Zach Wilt is the Founding Editor of BaltimoreSportsReport.com and host of the BSR Podcast. He's a loyal Orioles, Ravens and Capitals fan who is obsessed with baseball, loves traveling, In-N-Out Burger and Walt Disney World.

5 Comments

  1. Neil

    October 16, 2012 at 2:58 pm

    When they talk about a Monloply that should be busted up, it has to be ticketmaster. They suck. There is no where else to get tickets.

  2. Neil

    October 16, 2012 at 2:58 pm

    Yes I spelled monopoly wrong I suck.

  3. MGW

    October 16, 2012 at 4:41 pm

    What I like most is how long it takes them to refund your money. It took them 7 business days to return my game 163 money. And yes, they did charge me the ordering fee!

  4. Bill

    October 17, 2012 at 7:43 am

    Actually, it WAS the O’s call on keeping the fee:

    “The Orioles will keep some of the revenue from the service charge to defray costs, Bader said. Policies vary from club to club, with the Chicago White Sox, Los Angeles Angels and Detroit Tigers joining the Orioles in not offering refunds for processing and shipping charges. Other clubs such as the New York Yankees and Washington Nationals offer full refunds for the purchase price of the tickets.”

    http://www.baltimoresun.com/sports/orioles/blog/bal-orioles-fans-complain-about-no-ticketmaster-refund-20121016,0,817704.story

  5. spy

    October 17, 2012 at 9:10 am

    Did you expect anything less from Peter the Great………………..